Upload and processing issues
What to do when a file, transcript, or note fails.
If a session doesn’t upload or process, retrying or checking the file format usually helps. Here is what to check.
Where to find it
The Retry and Process again actions are next to the session and in its actions menu. Speaker roles are changed in the transcript.
How to do it
The upload was interrupted. Check your internet connection and select Retry. A recording made in Sessio stays on your Mac until it uploads successfully.
The format is not supported. Use pdf, txt, docx, doc, csv, mp3, m4a, wav, jpg, or png.
The transcript didn’t appear. Open the session’s actions menu and select Process again — this works while the source audio is still stored. The session and your manual notes remain saved.
Therapist and client are swapped. Open the transcript, change the speaker for a turn or swap the roles for the whole session, then prepare the note again.