Recording issues
Permissions, a quiet microphone, call audio, and recording recovery.
Most recording problems come down to microphone or Screen Recording access, or an interrupted upload. Here is what to check.
Where to find it
Permissions are in Settings → Permissions and in macOS System Settings. The microphone mode and upload retry are in the Sessio panel in the menu bar.
How to do it
Sessio asks for access again. Enable the microphone and Screen Recording in Settings → Permissions or in macOS System Settings. After enabling Screen Recording, you may need to restart the app.
The client can’t be heard. This means Screen Recording access has not been granted — Sessio uses it to capture the call audio. Enable it and record a short test again.
The microphone is quiet or silent. Open the Sessio panel in the menu bar and switch the microphone mode to Standard. Then make a short test recording.
The recording was interrupted. The part already recorded stays on this Mac. Open the Sessio panel in the menu bar and retry the upload. Do not delete local files until the upload or recovery finishes.