Upload and processing issues

Resolve file, transcription, and note processing errors.

Upload was interrupted

Check your internet connection and select Retry. A recording made in Sessio remains on your Mac until it uploads successfully.

File format is not supported

Use MP3, M4A, or WAV for sessions. Client files also support PDF, DOCX, DOC, TXT, CSV, JPG, and PNG.

Transcript did not appear

Open the session actions menu and select Process again. The session and your manual notes remain saved.

If Sessio says the audio has already been deleted, processing cannot be retried. If you still have the source recording, upload it as a new session.

Therapist and client roles are reversed

Open the transcript and change the speaker for an individual turn, or swap roles for the entire session. You can then prepare the note again.