Troubleshooting

What to do when recording, upload, or processing does not finish.

Start with the section that matches the issue:

• Recording does not start or is interrupted
• A session does not upload or process

If these steps do not help, open Settings → Help → Report a bug. Include:

1. what you were doing;
2. what happened;
3. what you expected to happen.

You can attach images, PDFs, or videos up to 25 MB.

Do not include client names, note text, or transcript excerpts unless necessary.